Woman Goes Berserk on Hotel Employee after Finding Out Pool was Closed

Niagara Falls Police responded to the Holliday Inn Express on the 10000 block of Niagara Falls Boulevard around 5:15pm on September 14th after reports of a customer dispute that was later changed to criminal mischief.

Upon arrival, officers met with an employee at the hotel. The suspect had a reservation at the Holliday Inn Express for September 14th. The employee stated that while she was signing into the hotel, the suspect saw a sign that the pool was out of service for the week and asked for a refund.

The employee told her that was not possible, at which point the woman became irate. The complainant told her that she could talk to the hotel manager and that he would be at the hotel Monday morning (two days away).

The suspect started swearing at the complainant and a co-worker. She picked up the front desk HP computer, held it over her head, and thew it behind the counter. The frame of the computer screen was damaged (valued at $200). During the altercation, she also damaged a black card holder sitting on the front desk valued at $45.

Officers then spoke with the suspect who stated a week ago she made reservations at the Holiday Inn for her daughter’s birthday with the intention to male a reservation that could accommodate a swimming function. She stated a refund was requested because the pool was closed. “I ruined my daughter’s birthday because I got mad,” she said.

Officers then spoke to the hotel manager who stated that they wished to press charges. The suspect was detained, placed in the rear of a patrol vehicle. She was transported to police headquarters for booking and processing without incident. No further information is available at this time.

Woman Goes Berserk on Hotel Employee after Finding Out Pool was Closed